Shipping & Returns

Shipping

All orders are shipped from Canada and currently only to Canadian addresses so there is no need to worry about duties or border delays. 🇨🇦 ❤️ 🧶 

Shipping Times: We ship out orders Monday through Friday. Orders placed after late Friday might be shipped out the following week. All other orders usually ship within the same day to two business days.

Typically it takes between 2-6 business days from the day you order to the day your order reaches your door. Shipping times depend on where you are located in Canada.

Backorders and missing items: If any of your items are back-ordered, we will cancel and refund you for that item immediately. We will try to contact you via email or phone, giving you options for substitute products or the option to cancel the rest of your order.

Returns

If an item came broken, damaged, or defective: We are sorry and will refund or replace the product immediately. Please send us a email to contact@pipayarn.ca with your order ID, or reply to the order confirmation email.